FAQs

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GRAPHIC MATERIAL

What material are the graphics made of?

Our graphics are DTF (direct to film) unless the product description states otherwise. DTF is a quality material that allows a tee to be washed many times (follow instructions provided as a product image) without significant loss of color or peeling.

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DESIGN FLEXIBILITY

What if I like a design but prefer it on something different? Or I need a size that is not being offered for a product (out of stock)?

We welcome special requests for store products (if you want a design on a different color or style t-shirt, or even a can/bottle cooler, for example), and ask that you email us at diana@jpcdesigns.shop or use our Custom Order Form (on our website Home menu) to tell us what you’d like. We’ll do our best to provide what you are looking for.

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PERSONALIZED/CUSTOM DESIGNS

Can I use my own design and use it on a product?

Yes! However, you must have rights (or have obtained permission for copyrighted images) to reproduce the image. To ensure the quality of the final product, the design must be provided to us in a 300 dpi PNG or SVG format. Contact us for more information at diana@jpcdesigns.shop or get the discussion started by using our Custom Order Form (on our website Home menu).

If I know what kind of design I’m looking for, but don’t have one, can you design one for me?

Great question! Yes, we can. Simply email us at Diana@jpcdesigns.shop or fill out our Custom Order Form (on our website Home menu). We can create a digital mock-up for you at no cost or obligation to purchase. We can provide multiple options and invite feedback.

How do I order in quantity, such as t-shirts and can/bottle coolers for a 50-person event, a girls trip for six?

Oh how fun! We ask that you email us at diana@jpcdesigns.shop or complete out Custom Order Form (on our website Home menu) and give us your details. PLUS quantity discounts are available if you order 12 or more of the same design, so ask us about that too!

What is the approval process for personalized/custom designs?

For all personalized/custom orders, we require written customer approval of a mock-up before proceeding to production.

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PRODUCTION TIMELINE

What is the production timeline for my order?

Standard single-order processing and production takes 4-5 business days.

Personalized/Custom single-order processing and production takes 5-7 business days after custom approval of design.

Personalized Quantity order processing and production depends on the quantity but will be communicated clearly up-front by our team before your approval to proceed to production.

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SHIPPING
Once processed, how long will it take for me to get my order?

Typically a shipment will arrive to a customer within 2-5 business days nationwide.

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REFUND/EXCHANGE POLICY

What is your Refund/Exchange policy?

At Just Plain Cute Designs, we want you to love your purchase! If for any reason you’re not completely satisfied with your order, please don’t hesitate to reach out to us.

Refunds

Full refunds are provided if you are unsatisfied with a standard product, as long as it is returned within a 14-day period after delivery, and is unworn and in its original condition. Personalized/custom products will only be refunded if there are obvious production errors or defective merchandise; otherwise these products are non-refundable.

In order for a refund to be processed, you will need to contact us to confirm the refund. Then return the product (you are responsible for shipping costs) to us. Upon receipt, we will process a refund for your product and original shipping costs.

Exchanges

Requested exchanges may be allowed, subject to availability of our current inventory of standard products. personalized/custom products are excluded from our Exchange policy. 

In order to process an allowed exchange, you will need to contact us to confirm the exchange. Then return the product (you are responsible for shipping costs) to us. Upon receipt, we will ship you the agreed-upon product exchange.

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PRIVACY POLICY

How is my data handled?

We collect information about you during the checkout process on our store using WooCommerce software. See their privacy policy here: Woocommerce Privacy Policy.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you: WooCommerce and Stripe (payment services) specifically.

Some of your data will be passed to Stripe and its supported credit card companies, including information required to process or support your payment, such as the purchase total and billing information. See the Stripe Privacy Policy for more details.

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You can get in touch with us at diana@jpcdesigns.shop.